Support
Common questions
How do I make a fairy video?
From the home screen, tap Fairy Flight Video. Enter your child’s name when
prompted, then point your phone at the room, or at the pillow, and record. The fairy flies in,
hovers, collects the tooth and leaves. What you see on screen while recording is exactly what
gets saved.
How do I make a fairy photo?
Tap Fairy Photo, take a new photo or choose one from your library, then drag
the fairy where you want her. Pinch to resize, rotate with two fingers. Save it to Photos when
you are happy.
How do I print the certificate?
Tap Fairy Certificate, add your child’s name, and pick the fairy who signs it.
Save or share it as a PDF, then print it from the Files app, Photos, or straight to an AirPrint
printer from the share sheet.
How do I remove the watermark?
Magic Unlock is a one-time purchase that removes the watermark from everything you export,
unlocks every fairy, and gives you unlimited certificates. There is no subscription and no
recurring charge.
I bought Magic Unlock but it is not showing
Open the app, go to the Magic Unlock screen, and tap Restore Purchases. Make
sure you are signed in to the same Apple Account you bought it with. If it still does not
appear, email us and include the date of purchase — we will sort it out.
Can I use it on more than one device?
Yes. Magic Unlock is tied to your Apple Account, so it restores on any iPhone signed in to the
same account. Tap Restore Purchases on the new device.
Where are my photos and videos stored?
On your phone, and nowhere else. The app has no servers and no accounts. Your child’s name and
everything you create stay on the device unless you share them yourself. See our
privacy policy for the detail.
The app will not open my camera or photos
iOS permissions may have been declined. Open Settings → Tooth Fairy Caught On
Camera and turn on Camera, Photos, and Motion & Fitness. Then reopen the app.
How do I delete everything?
Deleting the app removes every photo, video, certificate and name it stored. Anything you
already saved to your Photos library stays there, and you can delete it from Photos as usual.
Report a problem
Email [email protected] with your
iPhone model, your iOS version, and what happened. Screenshots or a screen recording help a lot.